11700 Privacy Policy — How We Protect Your Data

1. Information We Collect

When you register for or use the 11700 platform, we collect several categories of information necessary to deliver a fully functional and secure service. This information is grouped into the following main types:

Account Information

This includes your full name, email address, phone number, date of birth, and the password you registered with. This information is used to verify your identity and grant you access to your 11700 account.

Device and Browser Information

We automatically collect technical information including device type, operating system, browser type, IP address, and screen resolution. This helps us optimise the user experience across the range of mobile devices used in Malaysia.

Local Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM), we collect your bank account number or e-wallet number. Full card or account numbers are not stored on our servers — all processing is handled through approved third-party payment providers.

Usage Data & Cookies

We record your activity on the platform, including games played, bets placed, pages visited, and session duration. This data is used to improve recommendations, maintain account security, and optimise platform performance.

2. How We Use Your Information

All information collected by 11700 is used exclusively for legitimate purposes related to platform operations. We do not sell or rent your personal information to any party for their own marketing use.

The primary purposes for which we use your data include:

• Verifying user identity and preventing fraud or unauthorised access.
• Processing deposits and withdrawals in Malaysian Ringgit securely and accurately.
• Providing effective customer support when you reach out to our team.
• Sending important notifications relating to your account, transactions, and security updates.
• Analysing usage patterns to improve platform functionality and interface.
• Complying with applicable legal obligations and regulatory requirements.

3. Cookies & Tracking

The 11700 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.

We use three main types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Helps us understand how users interact with the platform — which pages are visited most, time spent, and any errors encountered.
• Preference Cookies: Saving your preferences such as language, location, and display settings to streamline your experience on future visits.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain features on the 11700 platform.

4. Data Storage and Security

11700 takes rigorous technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. All communications between your device and our servers are transmitted via industry-recognised encryption protocols.

Account passwords are stored using one-way hashing — meaning no one, including 11700's internal team, can read your actual password. Payment information is processed in an environment that meets strict data security standards.

Personal data is retained for as long as your account is active or as needed to provide our services. Once an account is closed, data will be deleted or anonymised within a defined period, unless a longer retention period is required to meet legal obligations.

5. Sharing Information with Third Parties

11700 does not share users' personal information with third parties for marketing purposes. However, in the course of operating the platform, we may need to share certain information with trusted parties in the following situations:

• Payment Providers: Transaction information is shared with approved payment service providers to process deposits and withdrawals in MYR.
• Technology Providers: Some technical data may be shared with infrastructure or cloud service providers that help operate the platform.
• Legal Requirements: Information may be disclosed to the relevant authorities if required by Malaysian law or a valid court order.

All third parties working with 11700 are bound by strict confidentiality agreements and are only permitted to use data for the specified purposes.

6. User Rights, Policy Amendments and Contact Us

As a user of the 11700 platform, you have several rights with respect to your personal data:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: If your information is inaccurate or out of date, you may request that we update it.
• Right to Object: You may request the deletion of your personal data, subject to applicable legal obligations.
• Right to Object: You may object to the processing of your data for specific purposes, to the extent permitted by law.

11700 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. The latest version is always available on this page. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.

For any enquiries regarding privacy, data rights, or to submit a request relating to your personal data, please contact our team at: [email protected]. You can also refer to our FAQ page us for answers to frequently asked questions.