11700 Responsible Gaming — A Guide for Malaysian Users

11700's commitment to healthy gaming

As a responsible online entertainment platform, 11700 takes the well-being of every user seriously. We believe that gaming is only truly enjoyable when it does not interfere with your daily life, personal relationships, or financial health.

Online gaming should be a relaxing leisure activity — not an added pressure in your life. That's why 11700 provides a range of resources and tools to help you stay in control throughout your time on our platform.

We believe in a proactive approach: it's far better to set your limits before you start playing than to wait until problems arise. This guide is part of our commitment to ensuring every 11700 user enjoys a positive and safe experience.

Recognising signs of at-risk behaviour

It's important to recognise early warning signs before gaming habits develop into something more serious. Here are some indicators to watch for in yourself or someone you care about:

• Playing longer or more often than planned.
• Continuing to play even after exceeding your set budget.
• Trying to "chase" losses by continuing to bet.
• Hiding gaming activity from family or friends.
• Using savings, loans, or money set aside for other essentials.
• Feeling anxious, irritable, or restless when not playing.
• Neglecting daily responsibilities — work, family, or health — because of gaming.
• Constantly thinking of ways to get extra money just to fund your betting.

If you recognise two or more of the signs above in yourself, we encourage you to pause and make use of the available self-control tools, or seek professional support.

How to set effective time and budget limits

The most effective way to enjoy online gaming responsibly is to set clear limits before you start. Here are some practical approaches recommended by 11700:

Budget Limits

Decide on a maximum amount in MYR (RM) that you're comfortable spending on entertainment each week or month. Think of it like any other leisure expense — movies, dining out — not an investment or a source of income. Once you reach that limit, stop playing until the next period.

Time Limits

Set a specific time limit for each gaming session. Use your phone's timer as a reminder. Avoid playing late at night or when you're tired — decisions made in that state are rarely sound.

Regular Breaks

Take a short break every 30 minutes and a longer break every few days. Stepping away from the platform helps you reassess whether gaming is still enjoyable or starting to feel like a burden.

Self-control tools available to you

11700 offers several self-control options that you can activate through your account or by contacting our support team:

Protection of minors

The 11700 platform is strictly for individuals aged 18 and above. We take the protection of minors very seriously. All registrations require age verification, and 11700 reserves the right to request supporting documents at any time.

If you share a device with younger family members, we recommend the following steps:

• Always log out of your 11700 account when you're done.
• Do not save passwords on shared devices.
• Use parental controls or app locks on your device.
• Do not share your login credentials with anyone, including family members.

If you suspect a child or teenager has accessed an account without authorisation, please contact the 11700 support team immediately at [email protected].

Life balance and where to find support

Healthy gaming is just one small part of a balanced life — not the main focus. If you find that gaming is starting to affect your work, relationships, health, or finances, it's time to seek support.

A good first step is to have an open conversation with someone you trust — a family member, close friend, or counsellor. Many people find that simply talking about it already helps ease the burden.

You can also reach the 11700 support team at [email protected] to request help activating any of the self-control tools mentioned above. Our team is ready to assist — no questions asked, no judgment passed.

Remember: asking for help is a sign of strength, not weakness. 11700 supports users who take proactive steps to look after their own wellbeing.